One of the most important things I have learnt during my time travelling in over 30 countries, where I have experienced all kinds of situations, is that good travel insurance is essential.
Today, the vast majority of countries in the world require you to have travel insurance.
Before starting with HeyMondo’s reviews, it is necessary to provide a brief summary of all the HeyMondo travel insurance policies available to us, and their indications regarding the type of trip or traveller they are intended for:
- International travel insurance: for both domestic and international short travel of less than 90 days.
- Annual travel insurance: coverage for all trips of less than 90 days, that you make during the same year.
- Long stay travel insurance: full coverage for trips where you spend more than 90 days away from your place of residence.
Reviews of HeyMondo insurance
A good way to measure how satisfied customers are with a service is to look at the reviews they post online.
User reviews of HeyMondo
HeyMondo often stands out for its comprehensive treatment and great customer service.
When it comes to resolving medical emergencies, HeyMondo regularly receives positive feedback for the speed with which they manage to get medical appointments.
The three adjectives most frequently used to define HeyMondo’s service are: attentive, fast, and effective.
HeyMondo reviews on TrustPilot
On the world’s leading opinion forum, Trustpilot, HeyMondo has positive reviews. We can highlight the overall rating of the platform, which is 4.6 out of 5.
In addition, all complaints are addressed and resolved. This indicates a concern for the quality of service.
Reviews of HeyMondo on Google my Business
Doing a search on the Google my Business channel, I could also see mostly positive reviews. Like TrustPilot, the company cannot delete or manage reviews.
On Google, the company has a score of 4.6 out of 5, with more than 70 reviews.
One of the highlights mentioned is the quality of service. More specifically, HeyMondo has quick response times to refund claims made as a result of travel problems, such as cancellations or emergency medical care.
My opinion on HeyMondo insurance
During my travels, I have had to resort to my HeyMondo policy on several occasions. The first time was in Cambodia, where I had a small fall on a motorbike that required some medical care to treat the wound and prevent it from getting infected.
First, I called the phone number I had been given in my policy confirmation email. After speaking to a doctor and giving them my exact location, they told me where I could go right then and there to have my wound checked.
In just a matter of minutes, the situation was resolved.
On at least a couple of other occasions, including in Ho Chi Minh City (Vietnam) and Chiang Mai (Thailand), I had to call for assistance again as a result of food poisoning that prevented me from leaving the hotel bathroom.
Again, after contacting them, in this case via the App, they suggested where to go to get checked and treated as soon as possible. After being examined and taking a couple of pills – and after some rest – I was able to get back on the road as if nothing had happened.
Personally, I can’t praise HeyMondo enough for the speed and professionalism with which they tend to their customers’ needs.
For this reason, I think it’s the travel insurance company that offers the best value for money, and it’s the one I choose every time I go on a trip.
Which insurance should I take out?
Ideal for both national and international trips, here you have the most complete travel insurance. You can customise it according to the needs and circumstances of your trip.
In general terms, it covers your medical assistance, possible repatriation or early return, theft, damage to your luggage, trip cancellation, etc.
In such cases, HeyMondo travel insurance offers you assistance 24/7, medical chat 24 hours a day, free assistance calls, incident management and trip cancellation coverage in case you don’t travel.
The annual travel insurance is ideal for all frequent travellers who wish to be fully insured on their trips. You will enjoy maximum coverage for all trips in the same year, without any of them exceeding 90 days outside your country of residence.
Here, you will also have total assistance 24/7, 365 days a year, as well as medical assistance and all types of coverage adapted to your needs.
The long stay travel insurance is perfect for those who are going to spend a minimum of 90 days travelling. You can even take it out after your trip has started, and renew it as you wish. So, before your coverage ends, you can renew it through the HeyMondo Client Area.
How to take out HeyMondo insurance?
To enjoy HeyMondo’s travel insurance policies, all you have to do is:
- Enter the HeyMondo website
- Choose your travel insurance.
- Click on Contract above the one you are most interested in.
- Follow the process until payment is complete.
- Receive your policy in your email inbox and enjoy your travels with peace of mind.
What is HeyMondo travel insurance?
They not only take care of finding and offering you the insurance that best suits your needs for each of your trips, but they also manage your policy, providing you with all the help you need every time you’re away from home.
HeyMondo’s new objective is to provide an outlet for insurance on the sales platforms that exist for wholesalers and hotel chains.
It offers added value to the sale of the trip or stay, offering travel insurance that adapts to each profile, with a 100% digital process.
In 2021, David Pérez, CEO of HeyMondo and Paloma Lucas, president of the Madrid Travel Bloggers association, signed a collaboration agreement.
How does HeyMondo travel insurance work?
To use your HeyMondo policy, you have two options:
- Call the phone number provided to you in the email that you received the moment you signed up;
- Access the App to contact a doctor or customer service representative. You can contact them by phone or chat to arrange your medical visit immediately.
Once you tell them what’s wrong and give them your policy number, they will tell you which is the nearest or most convenient hospital for your specific case, and, if necessary, they will send a doctor to your hotel.
To enjoy all the coverage included in your policy, you need only to have your passport and your policy number at hand, as well as your phone or the HeyMondo app.
If you have an emergency, or forget to notify the insurance company in advance, the process to follow is simple.
You should claim and keep all documentation relating to the treatment you have undergone and its costs, to be able to initiate reimbursement procedures as soon as possible.
What are the benefits of Hey Mondo?
In addition to reading the opinions of other HeyMondo users, another element that will help you decide on insurance is to consider the advantages and disadvantages of their services. They include the following:
|24-hour assistance via the App.||Coverage related to sporting activities is only available on the Premium policy.|
|Offers the highest maximum coverage for medical expenses on the market.||Trip cancellation is optional and is not available in the Long Stay Travel Insurance.|
|In case you have to return earlier than planned, you will be reimbursed for the holidays you have not taken.|
|Includes COVID-19 coverage on all travel and cancellation insurance.|
Some believe that it is not worth it to increase travel costs by hiring a service that you will almost certainly not use, but experience tells me otherwise…
When you least expect it, you can end up in a medical centre because of intoxication or a minor accident… at best.
That is why, whenever I’m asked whether it’s worth taking out travel insurance for this trip, or this destination, my answer is always the same: to be able to enjoy a trip 100%, you need to have complete peace of mind.
This is only possible if you have insurance that covers you at all times and in case of any unforeseen events.
Especially since the onset of the coronavirus crisis, the costs of medical treatment away from home can be a painful expense if not fully covered by insurance.
With the app, you can request assistance worldwide, 24 hours a day.
You simply open a live chat for assistance during your trip.
HeyMondo insurance or Chapka, which one to choose?
While both are good travel insurance policies, there are differences between the two that should be considered when choosing one over the other.
The first consideration is the coverage offered by HeyMondo and Chapka insurance in each of their cheapest policies:
What is the difference with HeyMondo insurance?
HeyMondo website: https://www.heymondo.com
Chapka Insurance website: https://www.chapkadirect.com
Frequently asked questions about HeyMondo
Why is it important to travel with good insurance?
Travel insurance pays for itself as soon as you take it out, giving you complete peace of mind that you will be fully covered in any unforeseen event or accident.
Now that you know how essential it is to always travel with good insurance, you just have to select the option that best suits your needs and circumstances, at all times and for every adventure on your trip.
Why take out a policy with HeyMondo Insurance?
In addition to having some of the most comprehensive policies, HeyMondo offers customer service like no other, thanks to its state-of-the-art App. As we revealed above, the App allows you to request assistance (via phone or chat) 24/7/365 at no cost, wherever you are.
Which HeyMondo policy is best for me?
As an independent insurance brokerage service that works with the best insurers, HeyMondo insurance takes care of finding you the best policy, for every occasion, and at the best price. So, whatever type of traveller you are, with HeyMondo’s policies you’ll be fully covered.
Is HeyMondo Travel an expensive insurance?
As we have seen throughout this article, HeyMondo’s cheapest policy is slightly more expensive than other insurance options with maximum guarantees, such as Chapka. However, it does offer you more coverage.
In its premium version, HeyMondo’s insurance is not only cheaper, but also offers more protection than the vast majority of travel insurance providers.
Is there a discount for HeyMondo insurance?
Whenever we mention different services here on the blog, we always try to get discounts for our readers. With HeyMondo travel insurance, it’s no different.
In February 2023, get a 5% discount on your HeyMondo travel insurance
Click here: Activate Promo Code
- You will be redirected to the official website.
- Select your insurance policy.
- Answer the questions and click on “Calculate the price”.
- Your discount will be applied automatically.
How to cancel HeyMondo insurance?
For any type of insurance that HeyMondo offers you, you can cancel your policy by contacting HeyMondo through its customer service (mobile app, WhatsApp, email or web chat). However, if your travel insurance policy has a limited duration, it’s not necessary to cancel it once the term of cover has expired.
What are HeyMondo’s payment methods?
For any type of insurance, customers may use: Visa, Mastercard, and American Express cards as means of payment.
How it works and how to use the HeyMondo Insurance App
Once you take out travel insurance with HeyMondo, you’ll have access to their 24-hour assistance app. Available for iOS or Android, just download it on your phone, tablet, iPad or iPod touch and check it out.
On the app you have at your disposal a 24-hour medical chat, free online assistance calls, an incident management service, and a private and personal space to consult all the information related to your policies.